1. Supplier information
| Item | Details |
|---|---|
| Full name | Solution House Software (Pty) Ltd |
| Legal status | Private company with limited liability, incorporated in the Republic of South Africa |
| Registration number | 2011/006707/07 |
| Place of registration | Companies and Intellectual Property Commission (CIPC), South Africa |
| VAT number | 4310280161 |
| Physical address (for service of legal documents) | Octo Place D7, Elektron Avenue, Techno Park, Stellenbosch, 7600, South Africa |
| Postal address | Octo Place D7, Elektron Avenue, Techno Park, Stellenbosch, 7600, South Africa |
| Telephone | [to be completed] |
| info@solutionhouse.co.za | |
| Website | https://shs.myincidentdesk.com |
| Directors | R. Kruger, D. Knoetzen, C.J. Janse van Rensburg |
| Group | Solution House Holdings (Technology Solution House, Solution House Software and FaceCamAlert) |
| Information Officer | Christiaan Johannes (Tiaan) Janse van Rensburg |
| Self-regulatory bodies and codes of conduct | [to be completed] |
2. Our services
We develop, host and operate cloud-based software for incident, service, security, urban and facility management, facial recognition, analytics and customer onboarding, together with related mobile applications. Our products include:
- MyIncidentDesk
- Incident Desk No-Code
- Urban Management & Public Safety
- CID CRM
- TakeActionAI
- MySecurityApp
- OB (Occurrence Book)
- MySchoolFM
- MySmartFM
- FaceCamAlert
- FaceCamAlert Demographics
- AI Image Enhancer
- OnboardPro
3. Prices, payment and delivery
- Prices, including VAT and any other charges, are set out in our quotations and agreements.
- Accepted payment methods are stated on each invoice or checkout page.
- Services are delivered electronically, by giving access to the relevant product, on the dates agreed.
- The minimum duration of an agreement, and the terms for renewal and cancellation, are set out in the agreement.
- Cancellation, returns and refunds are handled in accordance with the agreement, the CPA and, where it applies, the seven-day cooling-off period in section 44 of ECTA.
4. Transaction records, security and privacy
You may request a full record of any electronic transaction with us at any time during the agreement and for the period that we are required to keep it. Our security procedures and privacy practices for payments and personal information are described in our Privacy Statement.
5. Dispute resolution
Disputes are dealt with as set out in clause 14 of our Terms of Use.